How to order?
1.The product can be purchased in our shop. You can visit our shop and get a consultation on a choice and look at the samples – the addresses are provided on the “Contacts” page.
2.You can order the product online. Our website is a full-fledged online shop . Having chosen from a catalogue you are interested in, you add the item to the virtual basket, after which you can start ordering. Minimum data will be required from you - filling in the questionnaire will take literally one or two minutes. Indicate your email address – this is exactly where the information related to the state of your order as well as the invoice for payment will be sent to.
3.You can order the product delivery by phone. If you do not like to fill in order forms whereas you are ready to communicate with the consultant, simply call us on any of the numbers provided on the "Contacts" page.
4.To order the product you can send an email to firstname.lastname@example.org
ATTENTION!!! If you are the owner of an e-mail address at the domain "GMAIL.COM", at the time of the order confirmation and receipt of the invoice, check "SPAM-BOX" and "DRAFT-BOX"
If you wish to purchase tiles that are in stock in the warehouse and take them out in our shop on the day of purchase, please notify us in advance, at least 2-3 hours in advance, by calling +371 2888 62 62.
Storage of goods!
Product storage terms - when storing the product on Euro pallet (Epal).
The first 7 days of purchase are free of charge;
If the item is stored for more than 7 days then the fee for storing the Euro pallet (Epal) is 10 € per week!
The data required for ordering:
1.Email address (preferable)
2.Phone number (obligatory)
3.First name, last name
4.Personal identity code (not obligatory)
5.Comment (not obligatory)
6.Delivery address (city, street, postal zip code, recipient's name, phone number)
Later you will receive the invoice, having paid which the product will be delivered to your home or office in 1-2 days’ time (up to 4 working days in case of the company workload). Delivery at the weekends and on holidays is not provided. Delivery can take more time in case of delays of bank transactions between different banks.
If the product is required urgently, please call +371 28886262 or you are welcome to our shop at Katlakalna Street 13, Plyavnieki. Entrance from Lubanas Street.
For the wholesale customers:
1.The product can be obtained in our shops (see the “Contacts” section) presenting a white customer card or a wholesale price list.
2.You can order delivery electronically, additionally indicating the name of the company and in the comment – your individual price for each item (if it is not done, you will be sent an invoice in accordance with the standard, not wholesale prices)
3.Comment (not obligatory)
4.Delivery address (city, street, postal zip code, recipient's name, phone number)
Later you will receive the invoice, having paid which the product will be delivered to your home or office in 1-2 days’ time (up to 4 working days in case of the company workload)
Prices in shops and the ones on our home page can differ, therefore, to avoid conflict situations, please do register the product ONLINE on our home page to fix a low price and obtain the selected product at this price in our real shop.
In our shops you can pay for the purchase in cash or by credit card. The product with delivery across Latvia or Europe is sent only on prepayment transferred to the bank account of our company.
Payment by transfer is ensured on the basis of prepayment only, except for the permanent customers, with whom cooperation contracts or dealer agreements had been signed.
Jukuma Vācieša Street 7-16, Rīga, LV-1021
Delivery / receipt of goods
Self-delivery, receipt of goods free of charge in our shop EUROFLĪZES.LV
You may not pay for delivery and receive your order in our shop in Riga, at 13 Katlakalna Street (entry from Lubanas Street): * (shops address)
You can receive your order in our shop in 7 days after ordering (after the period of 7 days the unpaid orders will be cancelled)
Delivery of your order by the courier service VENIPACK to your indicated address
Delivery is provided on working days from 9:00 to 18:00 (you cannot choose particular time of delivery; a courier contacts the customer one hour before the delivery time)
You can pay for the goods and delivery only via bank transfer (an advance bill will be sent to your e-mail)
We only provide delivery to the doors of the building under the condition that there is a possibility to approach the entrance. We kindly ask our customers to take care of delivering the goods into the house (apartment) on their own
Price of delivery depends on the weight and the size of the ordered goods and is negotiated individually.
An approximate price of delivery:
To clarify delivery costs, you have to contact us at phone number +371 2888 62 62 or via e-mail: email@example.com and tell us the code of the product and delivery address.
Term of delivery:
Having chosen a courier delivery service, your order will be delivered * next working day or ** in one working day after the money is transferred to our bank account, provided that the product is still in stock.
*next working day if the payment is received before 12:00
** in one working day if the payment is received after 12:00
If you choose tile delivery through other delivery companies, you will have to pay for the shipment euro-pallet!
Delivery by transport of EUROFLĪZES.LV to your indicated address in Riga city.
Delivery is provided on working days from 10:00 to 18:00 or on Saturdays from 10:00 to 16:00 (you can and must negotiate the exact delivery time that is convenient to you)
Using this type of delivery service, you can pay for the goods and delivery in cash when receiving the goods or by the bank transfer (an advance bill will be sent to your e-mail)
We only provide standard delivery to the doors of the building under the condition that there is a possibility to approach the entrance, but in individual cases, on the nod, delivery to the doors of the apartment is possible. * The cost of the service is paid additionally. It is from 2 to 7 euros per floor depending on the size of the load and on its weight.
Term of delivery:
We will deliver your obtained order during 3 – 5 days after the payment is transferred to our bank account, provided that the product is still in stock.
Recommendations at receiving:
In order to avoid controversial situations, we strongly recommend you to carefully check the component parts, absence of damage and the correctness of the completion of the accompanying documents. As a rule, conflict situations do not arise as we carefully pack the product, thereby preventing its spoilage. And yet, at the time of receipt, before signing the forwarding documents, recheck the condition of the product.
ͦ When receiving the order, it is necessary to show the personal identification document;
ͦ Before the receipt of the goods and signing the consignment bills, in the presence of a courier, visually estimate the completeness of the outer packaging!
ͦ It is necessary to keep the consignment bill verifying the purchase of the product for the further after-sales service.
If any problems or any questions related to delivery arose, we kindly ask you to contact our operators at phone number +371 2888 62 62 or via e-mail: firstname.lastname@example.org