Return policy

1. A customer (“Customer”) of www.euroflizes.lv who is a consumer (natural person) has the right to withdraw from the Distance contract (“Distance contract”) concluded between the Customer and SIA “SHEVLAD” (“Seller”) regarding the purchase of goods (“Goods”) in the online store at www.euroflizes.lv within 14 (fourteen) days without giving any reason.

2. The withdrawal period expires after 14 days from the day the Goods are received. If the Customer ordered multiple Goods in one order that are delivered separately, the withdrawal period shall commence on the day when the Customer or a third party indicated by the Customer, other than the carrier, receives the last Goods. If Goods consisting of several lots or parts are delivered, the withdrawal period shall commence on the day when the Customer or a third party indicated by the Customer, other than the carrier, receives the last lot or part of the Goods. For agreements regarding regular delivery of Goods, the withdrawal period shall commence on the day when the Customer or a third party indicated by the Customer, other than the carrier, receives the first Goods. If the end of the period falls on an officially established public holiday, the right of withdrawal may be exercised until the following working day inclusive.

3. To exercise the right of withdrawal, the Customer must inform the Seller of the decision to withdraw from the Agreement by sending or submitting a relevant written withdrawal form it can be printed here or the completed form can be sent by e-mail to info@euroflizes.lv. The notice of withdrawal from the Agreement or the withdrawal form may also be submitted at the EUROFLIZES.LV store at Lubānas iela 78. Upon receiving the Customer’s electronic notice, the Seller shall immediately send confirmation of receipt to the Customer’s e-mail address.

4. In order to meet the withdrawal deadline, it is sufficient for the Customer to send or submit the notice concerning the exercise of the right of withdrawal before the withdrawal period has expired.

5. If the Customer withdraws from the Agreement, the Seller shall reimburse all payments received for the Goods without undue delay and in any event no later than 14 days from the day on which the Seller was informed of the Customer’s decision to withdraw from the Agreement.

6. The refund shall be made using the same means of payment that the Customer used for the transaction or to the bank account specified in the notice of withdrawal from the Agreement or in the withdrawal form within 14 days from the receipt of the application. In any event, the Customer shall not incur any fees as a result of such reimbursement.

7. The Seller may withhold reimbursement until the Seller has received the Goods back or until the Customer has supplied evidence of having sent back the Goods, whichever occurs first.

8. The Customer shall return or hand over the Goods to the EUROFLIZES.LV store (Lubānas iela 78) or to a person authorised by the Seller to accept the Goods without undue delay and no later than 14 (fourteen) days from the day on which the Customer submitted or sent the withdrawal form or notice concerning the exercise of the right of withdrawal. The deadline shall be deemed to have been met if the Customer sends or hands over the Goods before the expiry of the 14-day period. The Customer shall bear the direct cost of returning the Goods.

9. The Customer is liable for any diminished value of the Goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the Goods. The Goods may only be used for inspection purposes to the extent that would be possible in a physical store.

1. the provision of the service has been fully completed before the expiry of the withdrawal period, provided that the consumer expressly agreed and acknowledged that they would lose the right of withdrawal once the service agreement had been fully performed;

2. the price of the Goods or services depends on fluctuations in the financial market which the Seller or service provider cannot control and which may occur during the withdrawal period;

3. the Goods are manufactured according to the consumer’s specifications or are clearly personalised;

4. due to their nature, the Goods have been inseparably mixed with other items after delivery;

5. the Goods packaging is marked with special protective tape and shows signs of opening, as well as in cases where the packaging is deformed, torn, or otherwise damaged;

6. the consumer has specifically requested the Seller or service provider to visit and carry out urgent repairs or maintenance work. If the Seller or service provider provides additional services or delivers Goods that are not necessary spare parts for carrying out the repairs or maintenance, the right of withdrawal shall apply to those additional services or Goods.

The consumer is obliged to return the Goods to the Seller within 14 days after sending this form or another written notice of withdrawal (if the Goods have been received). The returned Goods must be delivered to any of the Seller’s stores. If the consumer is unable to deliver the Goods to the Seller, it is possible to order transportation for delivery of the Goods from the address specified by the consumer; this is a paid service. Submission of the form together with the Goods is mandatory. Otherwise, if the Seller does not receive important information such as the order number, bank account number, name, surname, and amount, the refund may not be processed. In the event of exercising the right of withdrawal, the consumer shall bear the costs of returning the Goods to the online store. Transportation costs are calculated depending on the delivery distance and the weight of the Goods. The consumer is responsible for maintaining the quality and safety of the Goods during the withdrawal period. When exercising the right of withdrawal, the consumer is liable for any reduction in the value of the Goods if the Goods have been used in a manner incompatible with the principle of good faith, including use for purposes other than determining the nature, characteristics, or functioning of the Goods. When exercising the right of withdrawal, the consumer may use the Goods only to the extent necessary to inspect them. It is recommended to handle the Goods carefully and open the packaging with care.

The Seller is obliged, without undue delay and no later than within 14 days from the day of receipt of this form or another written withdrawal notice from the consumer, to refund the amount paid for the Goods up to the moment of termination of the Agreement. The Seller has the right to withhold the refund until the consumer has returned the Goods or provided documents confirming the return or dispatch of the Goods.